FAQs & Troubleshooting

FAQs & Troubleshooting

How to clean the Platen Roller

Clean the Platen Roller when replacing the label roll with a new one.


To clean the Platen Roller, follow the steps below:


  1. Turn off the printer.

  2. Open the Media Cover.
    Open the Media Cover

  3. Push the Print Head Release Lever to open the Print Head.
    Open the Print Head

  4. Rotate the Platen Roller and wipe it thoroughly with a lint-free cloth or cotton swab dipped in isopropyl alcohol or ethanol.
    Wipe the Platen Roller

  5. Close the Print Head by pushing down on both sides and make sure it locks into place.
    Close the Print Head

  6. Close the Media Cover.
    Close the Media Cover

Calibrate the Gap/Black Mark Sensor every time you change the media.

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If you need further assistance, please contact Brother customer service:

Related Models

TJ-4021TN, TJ-4121TN

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