TJ-4121TN

FAQs & Troubleshooting

FAQs & Troubleshooting

How to clean the Platen Roller

Clean the Platen Roller when replacing the label roll with a new one.

 

To clean the Platen Roller, follow the steps below:

 

  1. Turn off the printer.

  2. Open the Media Cover.
    Open the Media Cover

  3. Push the Print Head Release Lever to open the Print Head.
    Open the Print Head

  4. Rotate the Platen Roller and wipe it thoroughly with a lint-free cloth or cotton swab dipped in isopropyl alcohol or ethanol.
    Wipe the Platen Roller

  5. Close the Print Head by pushing down on both sides and make sure it locks into place.
    Close the Print Head

  6. Close the Media Cover.
    Close the Media Cover

Calibrate the Gap/Black Mark Sensor every time you change the media.

If your question was not answered, have you checked other FAQs?

Have you checked manuals?

If you need further assistance, please contact Brother customer service:

Related Models

TJ-4021TN, TJ-4121TN

Content Feedback

To help us improve our support, please provide your feedback below.

Step 1: How does the information on this page help you?

Step 2: €Are there any comments you would like to add?

Please note this form is used for feedback only.