FAQs & Troubleshooting
Where can I find my Brother printer's serial number?
If your serial number consists of 9 characters, enter the complete number.
If your serial number consists of 15 characters, enter the last 9 characters. If there is a hyphen (-), enter the 9 characters that follow it.
For "E00000 - A1B23C456" enter "A1B23C456".
- Make sure you enter upper-case letters only.
The serial number (SER.NO.) is located on a label attached on the back / bottom of the printer, or inside the printer’s label roll / tape cassette compartment.
Label Printer (QL, TD, TJ, etc.)
P-touch (PT, etc.)
Color Label Printer (VC)
Mobile Printer (PJ, RJ, MW, etc.)
If your question was not answered, have you checked other FAQs?
Have you checked manuals?
If you need further assistance, please contact Brother customer service:
MW-100, MW-120, MW-140BT, MW-145BT, MW-145MFi, MW-260, MW-260MFi, PJ-622, PJ-623, PJ-662, PJ-663, PJ-673, PJ-722, PJ-723, PJ-762, PJ-763, PJ-763MFi, PJ-773, PJ-822, PJ-823, PJ-862, PJ-863, PJ-883, PT-1230PC, PT-1500PC, PT-1650, PT-18R, PT-18RKT, PT-1950, PT-1960, PT-2100, PT-2110, PT-2300, PT-2310, PT-2400, PT-2410, PT-2430PC, PT-2500PC, PT-2600, PT-2610, PT-2700, PT-2710, PT-2730, PT-3600, PT-7600, PT-9200DX, PT-9200PC, PT-9500PC, PT-9600, PT-9700PC, PT-9800PCN, PT-D410, PT-D450, PT-D460BT, PT-D600, PT-D610BT, PT-D800W, PT-E500, PT-E550W, PT-E800W, PT-H500, P-TOUCH PC, PT-P300BT, PT-P700, PT-P710BT, PT-P715eBT, PT-P750W, PT-P900/P900c, PT-P900W/P900Wc, PT-P910BT, PT-P950NW, QL-1050, QL-1050N, QL-1060N, QL-1100/1100c, QL-1110NWB/1110NWBc, QL-500, QL-550, QL-570, QL-570VM, QL-580N, QL-600, QL-650TD, QL-700, QL-710W, QL-720NW, QL-800, QL-810W/810Wc, QL-820NWB/820NWBc, RJ-2030, RJ-2050, RJ-2140, RJ-2150, RJ-3050, RJ-3050Ai, RJ-3150, RJ-3150Ai, RJ-3230B, RJ-3250WB, RJ-4030, RJ-4030Ai, RJ-4040, RJ-4230B, RJ-4250WB, TD-2020/2020A, TD-2120N, TD-2125N, TD-2125NWB, TD-2130N, TD-2135N, TD-2135NWB, TD-4000, TD-4100N, TD-4210D, TD-4410D, TD-4420DN, TD-4520DN, TD-4550DNWB, TP-M5000N, VC-500W