QL-550

FAQs & Troubleshooting

FAQs & Troubleshooting
  • Date: 10/18/2023
  • ID: faqp00000563_000

The message "The cassette is incorrect." is displayed.

This error indicates that the tape width selected in P-touch Editor is not the same as that of the cassette inside the P-touch machine.
Error message

[Solution 1: Replacing the tape cassette]

 

  1. Click the "Stop jobs" button ( Button / Button ).
  2. Install the correct tape cassette into the machine.
  3. Select the print job on hold and then click on the "Resume" button ( Button / Button ) to continue printing.

[Solution 2: Reselecting the tape width]

 

  1. Click the "Delete" button ( Button / Button ) to cancel the print job.
  2. Go to the "Page Properties" in P-touch Editor and change the selection of the tape width so that it matches the one inside the machine.
  3. Try to print the label again.

If your question was not answered, have you checked other FAQs?

Have you checked manuals?

If you need further assistance, please contact Brother customer service:

Related Models

PT-1500PC, PT-2300, PT-2310, PT-2600, PT-2610, PT-2700, PT-2710, PT-3600, PT-9200DX, PT-9500PC, PT-9600, QL-500, QL-550

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