FAQs & Troubleshooting
Uninstall the drivers. (Mac OS X 10.2 - 10.4)
Disconnect the USB cable between the Macintosh and your Brother device.
Reboot the Mac.
Log on as an "Administrator".
Run the "Print Center" or "Printer Setup Utility".
(from the Macintosh HD/Applications/Utilities/Print Center or Printer Setup Utility folder), then select the printer you want to remove and remove it by clicking the "Delete" button.
If your hard drive icon (Macintosh HD icon) is not on the desktop:
- Click Finder => Preferences....
- In the General tab, check "Hard disks" in the "Show these items on the desktop:"
Close the Finder Preferences window.
Your hard drive icons will appear on the desktop.
- Click on the model name of your Brother product in the printer list. From the Finder menu, delete the Printer.
- Drag the "Brother" folder (Macintosh HD/Library/Printers/Brother) into the Trash bin and then empty the trash bin.
Reboot the Mac.
If you want to delete the Brother Color Profiles, delete "Brother [model name]" in the Profiles folder in the "ColorSync" folder.
If your question was not answered, have you checked other FAQs?
Have you checked the manuals?
If you need further assistance, please contact Brother customer service:
FAX-1800C, FAX-1820C, FAX-1840C, FAX-1860C, FAX-1920CN, FAX-1940CN, FAX-1960C, FAX-2440C, FAX-2480C, FAX-2580C, FAX-2820, FAX-2900, FAX-2920, FAX-3800, FAX-4100/FAX-4100e, HL-1230, HL-1240, HL-1250, HL-1270N, HL-1435, HL-1440, HL-1450, HL-1470N, HL-1650, HL-1670N, HL-1850, HL-1870N, HL-2040, HL-2070N, HL-2140, HL-2170W, HL-2220, HL-2230, HL-2240, HL-2240D, HL-2270DW, HL-2275DW, HL-2460, HL-2600CN, HL-2700CN, HL-3040CN, HL-3045CN, HL-3070CW, HL-3075CW, HL-3450CN, HL-4000CN, HL-4040CDN, HL-4040CN, HL-4070CDW, HL-4150CDN, HL-4200CN, HL-4570CDW, HL-4570CDWT, HL-5030, HL-5040, HL-5050, HL-5070N, HL-5140, HL-5150D, HL-5170DN, HL-5240, HL-5250DN, HL-5280DW, HL-5340D, HL-5350DN, HL-5370DW/HL-5370DWT, HL-6050D, HL-6050DN, HL-7050, HL-7050N, HL-8050N