FAQs & Troubleshooting

FAQs & Troubleshooting

I'm using Windows Vista. There are two printer icons with a same product name in the "Printers" section. Why? Which should I use?

There will be two printer icons in your Printers section as below.



The printer icons "Brother DCP-115C USB" and "Brother HL-5250DN" are the "built-in" drivers (Inbox drivers).
The 'built-in' driver (Inbox driver) is the preinstalled driver in the OS.
By connecting a Brother product to your Windows Vista computer, the appropriate printer and scanner drivers (if applicable) are installed automatically without any user-intervention.

The other printer icons "Brother DCP-115C USB Printer" and "Brother HL-5250DN series" are the drivers that Brother will provide on the web or on the CD-ROM which is supplied with the product. That driver is called "Brother original driver".


What is the difference? Which driver should I use?

The difference is its functionality.
The "built-in" drivers (Inbox drivers) may not have the full functionality that Brother original drivers will have.
For example, the following is the printer driver properties of the "built-in" printer driver  (Inbox printer driver) of DCP-115C.



The following is the printer driver properties of the DCP-115C Brother original driver that Brother will provide.



If you want to use the Brother original functions like "Watermark" etc, we recommend you use the Brother original drivers.

Click the links below to see if your Brother device has "built-in" drivers (Inbox drivers) or if Brother will develop Brother original drivers.


If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

DCP-1000, DCP-110C, DCP-120C, DCP-1400, DCP-7020, DCP-8020, DCP-8025D, DCP-8040, DCP-8045D, DCP-8060, DCP-8065DN, FAX-1800C, FAX-1820C, FAX-1840C, FAX-1920CN, FAX-1940CN, FAX-2440C, FAX-2820, FAX-2900, FAX-2920, FAX-3800, FAX-4100/FAX-4100e, FAX-4750e, FAX-5750e, HL-1240, HL-1250, HL-1270N, HL-1435, HL-1440, HL-1450, HL-1470N, HL-1650, HL-1670N, HL-1850, HL-1870N, HL-2040, HL-2070N, HL-2460, HL-2600CN, HL-2700CN, HL-3450CN, HL-4000CN, HL-4200CN, HL-5030, HL-5040, HL-5050, HL-5070N, HL-5140, HL-5150D, HL-5170DN, HL-5240, HL-5250DN, HL-5280DW, HL-6050D, HL-6050DN, HL-7050, HL-7050N, HL-8050N, MFC-210C, MFC-3100C, MFC-3200C, MFC-3220C, MFC-3240C, MFC-3320CN, MFC-3340CN, MFC-3420C, MFC-3820CN, MFC-420CN, MFC-4420C, MFC-4800, MFC-4820C, MFC-5100C, MFC-5200C, MFC-5440CN, MFC-5840CN, MFC-620CN, MFC-640CW, MFC-6800, MFC-7220, MFC-7225N, MFC-7420, MFC-7820N, MFC-820CW, MFC-8220, MFC-8420, MFC-8440, MFC-8460N, MFC-8500, MFC-8660DN, MFC-8670DN, MFC-8820D, MFC-8820DN, MFC-8840D, MFC-8840DN, MFC-8860DN, MFC-8870DW, MFC-9700, MFC-9800

Content Feedback

To help us improve our support, please provide your feedback below.

Step 1: How does the information on this page help you?

Step 2: €Are there any comments you would like to add?

Please note this form is used for feedback only.