FAQs & Troubleshooting

FAQs & Troubleshooting

I cannot print from a Macintosh® PC.

Possible Cause
The printer does not appear in the Selector window Is the printer off?

Press the [I] on the power switch to turn on the printer.

Is the USB or Ethernet interface cable loose or disconnected? Turn off the printer and check the interface cable. If necessary, reconnect.
Is the network expansion card loose or disconnected? Turn off the printer and reinstall the network expansion card into the printer.
Are the zone and printer names correctly specified? The zone or printer names might be incorrect. Ask your system administrator for the correct settings. Use the printer configuration list to confirm the current printer settings.
An error message appears on the computer screen Are you using the appropriate Mac OS? Print from a computer with an operating system compatible with the printer. This printer supports Mac OS 8.1 to Mac OS X.
The printer is defective. Check the message and rectify the error accordingly.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

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