FAQs & Troubleshooting
E12002 appears on the computer screen.
Unable to import. The file may not be usable or supported. (E12002)
The image file ("jpg", "gif", "bmp" or "png" file) cannot be imported.
The file may be corrupt or may not be compatible with CanvasWorkspace.
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Have you checked the manuals?
If you need further assistance, please contact Brother customer service:
CM100DM, CM250, CM350, CM350e, CM350H, CM350R, CM550DX/ CM550, CM650W, CM650WX, DC200, DC200ULE, SDX125, SDX125e, SDX125e Titanium, SDX125i, SDX125TS, SDX135PRO, SDX225, SDX225F, SDX230D, SDX230Di, SDX230DX, SDX325, SDX330D, SDX85, SDX85C, SDX85M, SDX85S
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