Innov-is XJ1

FAQs & Troubleshooting

FAQs & Troubleshooting

The App shows the message "The embroidery frame cannot be detected. Please try again to photo an image."

This message is displayed when the Embroidery frame can not be detected.

Check the following points or solutions


  • Take a photo with sufficient distance from the camera (smart device) to the subject (embroidery frame) so that the entire frame fits on the screen.
  • Take a picture so that the black spots on the frame are clearly visible.
  • Take a picture so that the frame does not blur.


If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

Innov-is XE1, Innov-is XE2, Innov-is XJ1, Innov-is XJ2

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