E004 appears on the computer screen.

Error message

The version of machine and DesignNCut Manager doesn't match. Confirm the versions and update. (E004)

 

 

 

Solutions

DesignNCut Manager and/or the machine’s software must be updated.


 

When the machine is connected wirelessly:

 

  1. Open DesignNCut Manager.

     
  2. Click Application in the main window, and then click Check version.

    image


    With the mobile device version: image→ [Check version]


     
  3. When the following screen appears, click OK to retrieve the software.
    Follow the on-screen instructions.

    image

     

 

When the machine is connected with a USB Cable:
 

Click here to visit the download page of the machine's software.

Click here to visit the download page of the DesignNCut Manager.

 

 

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

DC200, DC200ULE

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