List of Error Messages

When the following error code/message appears on your machine's display or  computer, perform the necessary operation.

 

image image

 

 

 

If you cannnot find the error message on this page, it may not be an error screen for the machine.
Click here to go to the list of the error code for CanvasWorkspace.
 

E0XX E2XX E3XX E5XX Others

 


Refer to the solution for each code/message with clicking the error code in the following table.

Error Code Error Message
E002 DesignNCut is unavailable while it is connecting to another DesignNCut Manager. To cancel the connection, restart DesignNCut.

E003

Cannot connect to machine. Select an appropriate connection mode for the settings on DesignNCut.
E004 The version of machine and DesignNCut Manager doesn't match. Confirm the versions and update.
E204 No pattern in the effective area.
E207 Attach an appropriate holder.
E217 Data cannot be read on DesignNCut.

The file size is too big.

E218 Cannot continue as the data has too many objects.
E221 This data is too intricate to be converted to a filling pattern.
E225 This pattern cannot be used on your DesignNCut.
E227 Cannot recognize the mark of a mat.

Clean the mat.

E304 DesignNCut could not read the data.
Register the login ID for CanvasWorkspace again.
E306 DesignNCut is not connected to a network.
Confirm wireless LAN settings on DesignNCut.
E307 DesignNCut is not connected to a network.
Confirm network connection status.
E308 A network error occurred on DesignNCut.
E309 Connection from DesignNCut to a server failed.
Confirm proxy settings.
E313 Failed to connect to the server.
E500 Failed to connect to DesignNCut.
E501 Communication error.
Confirm proxy and other settings.
E502 Failed to connect to DesignNCut.
E507 Not connected to a network.
E508 Wireless LAN connection failed.
E510 If the Wireless LAN connect light on your machine is on (green), please click “Retry”.
If the Wireless LAN connect light is off, please click “Connect”.
E512 Not connected to a network.
E513 Failed to connect to server.
Confirm proxy settings.
E514 An error occurred while connecting to CanvasWorkspace. Please check your network settings or network condition.
Make sure you are connected to the Internet.
E516 CanvasWorkspace is temporarily unavailable due to maintenance.

Thank you for your patience.

E518 Connecting to CanvasWorkspace failed.
Register the login ID for CanvasWorkspace again.
E519 Connecting to CanvasWorkspace failed.
Register the login ID for CanvasWorkspace again.
E527 Cannot connect to machine.
Select an appropriate connecting mode for the settings on DesignNCut.
E529 Communication error.
E535 Cannot read the data.
The data may be corrupted.
E538 Loading the image file has been failed.
This file cannot be used.
E540 Failed to load the captured image.
E542 Failed to register calibration data. Please photograph again and make sure the dots are clearly captured.
Don’t capture any lights or shadows.
E543 Failed to register calibration data. The calibration sheet might be photographed too close to your camera.
Please photograph again and make sure to capture at least 80% of all dots on the sheet and nothing else.
E544 Failed to register calibration data.
The calibration sheet might be photographed too far from your camera.
Please photograph again and make sure to capture at least 80% of all dots on the sheet and nothing else.
E545 Image processing failed. Hold your camera flatly and photogragh again.
E546 Image processing failed. Hold your camera flatly and photogragh again.
E547 Image processing failed. Hold your camera flatly and photogragh again.
E548 Failed to load the captured image.
The photo is too small. Please click on "Watch Video" for solution reference, then, without zooming in capture the entire mat with the image and make sure the entire mat is within the camera frame.
E549 Failed to load the captured image.
The entire mat was not photographed. Please click on "Watch Video" for solution reference, then, without zooming in capture the entire mat with the image and make sure the entire mat is within the camera frame.
E550 Failed to load the captured image.
Please click on "Watch Video" for guidelines, then, capture the image again according to guidelines.
E551 Failed to load the captured image.
The angle of the image is incorrect. Please click on "Watch Video" for guidelines, then, capture the image again according to guidelines.
E552 Failed to load the captured image.
E553 Failed to save the captured image.
E560 DesignNCut machine is not connected to your device.
Click on “Connect” to connect your DesignNCut machine. (E560)

 

▲TOP
 

Refer to the solution for each message with clicking here in the following table.

Error Message Cause / Solution 
Connecting to WLAN  Click here.
Blade initialization error. Turn off the machine. Turn the machine off, then on again.
Cannot find SSID. Press [OK] button. Click here.
Connection failed. Press [OK] button. Turn off your wireless LAN router, and then turn it on again.
Then, try again to set up the wireless connection.
Connection failed (Err-01). Press [OK] button. The wireless network setting is not activated.
Activate the wireless network.
Connection failed (Err-02). Press [OK] button. Click here.
Connection failed (Err-03). Press [OK] button. Click here.
Connection failed (Err-05). Press [OK] button. Click here.
Connection failed (Err-06). Press [OK] button. Click here.
Connection failed (Err-07). Press [OK] button. Click here.
Connection failed (Err-20). Press [OK] button. Click here.
Head initialization error. Turn off the machine.  Turn the machine off, then on again.
Mat recognition error. Press [OK] button. Click here.
Network error. Turn the machine off, then on again. An internal malfunction occurred.
Contact the retailer where you purchased this machine or the nearest authorized service center.
Network key error (Err-04). Press [OK] button. The security information (SSID/Network Password (Key)) is incorrect.

Reconfirm the SSID and security information and re-enter the correct information as necessary.

PC connection error. Press [OK] button. Click here.
Prepare firmware upgrade, then press [OK] button. Click here.
Software update for DesignNCut Click here.
Update is required Click here.
WLAN connection failed. Press [OK] button. Click here.

 

▲TOP

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

DC200, DC200ULE

Content Feedback

To help us improve our support, please provide your feedback below.

Step 1: How does the information on this page help you?

Step 2: €Are there any comments you would like to add?

Please note this form is used for feedback only.