I find some scratches outside the grid area (the attaching area) on the mat.

Why is such a scratch attached on the mat?

The machine adjusts the blade position at the outside of the grid area on the mat before starting to cut the material.
When doing so, a scratch is attached there. This is NOT malfunction of the machine.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

CM100DM, CM250, CM350, CM350e, CM350H, CM350R, CM550DX/ CM550, CM650W, CM650WX

Content Feedback

To help us improve our support, please provide your feedback below.

Step 1: How does the information on this page help you?

Step 2: Are there any comments you would like to add?

Please note this form is used for feedback only.