CM550DX/ CM550

FAQs & Troubleshooting

FAQs & Troubleshooting

Preparation of Craft Paper / Fabric

 Prepare the material for cutting, drawing and scanning (Direct Cut), based on the following conditions.





(When using a 12" × 12" (305 mm ×305 mm) mat.)
Max : 305 mm × 305 mm (12" × 12")
The work area for cutting/drawing is 296 mm × 298 mm (11 3/4" × 11 3/4").


0.1mm ~ 0.3mm

0.2mm ~ 1.5mm


scrapbook paper, cardstock, vellum

cotton fabric, felt

* Recommended thickness varies depending on the type of material used.

Avoid using craft paper or fabric covered with decorative layer (that can easily separate), such as lamé or foil. The separate layer may stick to the machine’s scanning device or feed rollers during operation, resulting in damage to the machine. It may also damage the cutting blade.
If such media is used or tested it is recommended to clean the scanner glass at the bottom of the machine after every use. ( For details, see  “Cleaning the Scanner Glass”.)

  • When using an optional 12" × 24" (305 mm × 610 mm) mat, the maximum work area for cutting/drawing is 296 mm × 603 mm (11 3/4" × 23 3/4").
  • Some fabrics with uneven surfaces can be cut if turned upside down.

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If you need further assistance, please contact Brother customer service:

Related Models

CM100DM, CM250, CM550DX/ CM550

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