FAQs & Troubleshooting
E01002 appears on the computer screen.
An unexpected network error has occurred. Please restart the application. (E01002)
Cause / Solution
Failed to login.
Log in with the correct login ID, or create a new account and login.
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Have you checked the manuals?
If you need further assistance, please contact Brother customer service:
CM100DM, CM250, CM350, CM350e, CM350H, CM350R, CM550DX/ CM550, CM650W, CM650WX, DC200, DC200ULE, SDX125, SDX125e, SDX125i, SDX125TS, SDX135PRO, SDX225, SDX225F, SDX230D, SDX230DX
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