"Connection Fail : Err-02" appears on the LCD Display Screen. What does it mean?

The wireless access point/router cannot be detected.


  1. Check the following 4 points.
  • Make sure that the wireless access point/ router is powered on.
  • Move your machine to an area with no items which obstruct the wireless network signal, such as metal doors or walls, or closer to the wireless access point/router.
  • Temporarily place your machine within about 1 m (3.3 feet) from the wireless access point when you are configuring the wireless settings.
  • If your wireless access point/router is using MAC address filtering, confirm the MAC address of this machine is allowed in the filter.
  1. If you manually entered the SSID and security information (SSID/authentication method encryption method/Network Key (Password)), the information may be incorrect. Reconfirm the SSID and security information and re-enter the correct information as necessary. See How to find the Network Name (SSID) and Network Key (Password)?

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

CM350, CM350e, CM350H, CM350R, CM650W, CM650WX, SDX125, SDX125e, SDX125e Titanium, SDX125i, SDX125TS, SDX135PRO, SDX225, SDX225F, SDX230D, SDX230Di, SDX230DX, SDX325, SDX330D, SDX85, SDX85C, SDX85M, SDX85S

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