FAQs & Troubleshooting

FAQs & Troubleshooting

Place a spool of thread on a spool pin

  • Make sure that the spool stand is opened in the shape of a V.
  • When using small spools of thread, be sure to place the enclosed spool mat on the spool pin before placing the spool on the pin.
  • Use spool cap on all spools of thread shorter than the height of the spool pin.


(1) Spool mat
(2) Small spool
(3) Spool cap


If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

PR-600/600C, PR-620/620C/600II/600IIC, PR-650/650C, PR650e/PR650eC, PR655/PR655C

Content Feedback

To help us improve our support, please provide your feedback below.

Step 1: How does the information on this page help you?

Step 2: Are there any comments you would like to add?

Please note this form is used for feedback only.