FAQs & Troubleshooting

FAQs & Troubleshooting

How do I clear the message "No Paper" from the display?

  1. Verify the scrolling message displayed at the bottom of the LCD. This will specify which tray is experiencing the problem: MP Tray, Tray1 or Tray 2.

  2. Verify there is paper in the tray specified in the scrolling message:

    • If paper is loaded in the tray continue to STEP 3.

    • If there is no paper in the tray, load the paper by following the instructions listed below:

      • While pressing the blue paper-guide release levers, slide the side and back paper guides to fit the paper size you are loading in the tray. Make at the paper-guides are set to the correct paper size. The guides should only hold the paper in place without actually applying pressure.

      • Fan the paper well to avoid paper jams or misfeeding and then load the paper in the tray.

      • Do not overfill the tray.


  • The maximum paper levels of Tray 1 and Tray 2 are marked on the right paper-guide with a red line with three arrows pointing at it.

  • The maximum paper level of the MP Tray is marked on the left and right paper-guides with a line with an arrow pointing at it.



  1. Remove the paper tray from the machine and verify that the paper-guides are set to the correct positions marked on the tray for the paper size being loaded. The guides should only hold the paper in place without actually applying pressure.

  2. Install the paper tray firmly back into the machine.

    If the problem continues, please contact Brother Customer Service from "Contact Us".

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

DCP-8080DN, DCP-8085DN, MFC-8480DN, MFC-8680DN, MFC-8690DW, MFC-8890DW

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