FAQs & Troubleshooting

FAQs & Troubleshooting

Clean the roller

Follow the steps below to clean the Pick up roller and Reverse Roller.


NOTE: Illustrations shown below are from a representative product and may differ from your Brother machine.


  1. Unplug the machine from the AC power outlet (electrical socket).
  2. Remove the Automatic Document Feeder (ADF) while releasing the levers on the back side.
    Remove the ADF
  3. Open the Front Cover (1).
    Open the Front Cover
  4. Pinch both sides of the Reverse Roller Cover (1) and pull the Cover down.
    Pull the Reverse Roller Cover down
  5. To remove the Reverse Roller, grab its shaft and pull it toward you and out to the right.
    Remove the Reverse Roller
  6. Clean the Reverse Roller with a soft, lint-free cloth slightly moistened with water.
  7. Slide the Reverse Roller (1) into the opening on the left and place it back into the machine.
    Place the Reverse Roller into the machine
  8. Close the Reverse Roller Cover.
  9. Clean the Pick Up Roller from side to side with a soft lint-free cloth slightly moistened with water.
    Clean the Pick Up Roller
  10. Close the Front Cover and attach the ADF.
  11. Plug the power cord back into the AC power outlet (electrical socket).
  12. Do one of the following:

    (For the models with machine's display (hereinafter called LCD))
    When the LCD instructs you to reset the counter, follow the instructions on the display.

    (For the models without LCD)
    1. Open the Front Cover.
    2. Press Assign3 for about five seconds until the machine beeps to reset the periodic cleaning counter.


If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

ADS-2400N, ADS-2800W, ADS-3000N, ADS-3600W

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