ADS-2000e

FAQs & Troubleshooting

FAQs & Troubleshooting

Scan documents longer than 14 inches (35.5 cm) using ControlCenter

To scan documents longer than 14 inches (35.5cm) in ControlCenter, the setting for 2-sided scanning and Auto Deskew must be turned off. Once these two setting are set to off, Long Paper selections will appear in the drop down box just below Document Size, you may then select the long paper setting of your choice.

Follow the steps below to change the 2-sided scanning and Auto Deskew settings.

(Windows) / (Macintosh)

 

(Windows)

  1. Start ControlCenter4 on your computer.
    • Brother Utilities supported models
      1. Open Brother Utilities.
        • Windows 7 / 10
          Click Start or Start(Start) > (All Programs or All apps >) Brother > Brother Utilities.
        • Windows 8
          On the Start screen, click Start.
          If  is not  on the Start screen, right-click somewhere on an empty spot, and then click, All Apps from the bar.
          Click Brother Utilities.
      2. Select Scan.
      3. Click ControlCenter4.
    • Brother Utilities unsupported models
      Click Start(Start) > All Programs > Brother > [model name] > ControlCenter4.
  2. Display the Scan Settings window.

    [Home Mode]
    Select Custom in the Document Type Options, and then click Custom Settings.
    Home Mode - Custom Settings

     

    [Advanced Mode]
    Right-click on the button of the function you are going to use (1), and then click Button Settings (2).
    Advanced Mode - Button Settings

     

  3. Uncheck the 2-sided Scanning box and click Advanced Settings.
    [Home Mode]

    Home Mode - Custom Scan Settings

     

    [Advanced Mode]
    * The image may differ depending on which function you select. The image shown below is displayed when you select Image (Scan to Image) for Scan settings in Step 2.
     

  4. Uncheck the Auto Deskew box, and then click OK.
    Advanced Settings

     

  5. Now Long Paper is displayed at the bottom of the Document Size List and you can select Long paper.
    Document Size

 (Macintosh)

  1. Start ControlCenter2 on your computer.
    To open the ControlCenter2 application, click Go from the Finder bar, Applications > Brother > ControlCenter. Double click the ControlCenter.
    The ControlCenter will open and an icon will be placed in the dock.
  2. Click the button of the function you are going to use while holding down the Control key.
    ControlCenter2
  3. Uncheck the 2-sided Scanning box and click Advanced Settings.
    Advanced Settings

     

  4. Uncheck the Auto Deskew box, and then click OK.
    Advanced Settings

     

  5. Now Long Paper is displayed at the bottom of the Document Size List and you can select Long paper.
    Document Size

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

ADS-2000, ADS-2000e, ADS-2500W, ADS-2500We

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