FAQs & Troubleshooting

FAQs & Troubleshooting

I am using Scan to Email (E-mail server) function to send a scanned document directly to an E-mail address.
Since our provider requires an authentication for the SMTP server, I am not able to use this function anymore.

Follow the steps listed below:

NOTE: The screens may differ depending on operating system being used and your Brother machine.


  1. Start your web browser.
  2. Type "https://machine's IP address" in your browser's address bar (where "machine's IP address" is the machine's IP address).
    For example:
    If the machine prompts you for a password, type it, and then click Login.
  3. Click the Network tab.
  4. Click the Protocol menu in the left navigation bar.
  5. In the SMTP or POP3/IMAP4/SMTP field, click Advanced Settings and make sure the status of SMTP or POP3/IMAP4/SMTP is Enabled.
  6. Configure and change the following settings.


    1. To correspond to OP25B, enter 587. Default is 25.
    2. Select the authentication method specified by your provider.
      For example: SMTP-AUTH
    3. Input your account name for the SMTP server.
      For example: brother_ifax
    4. Input your password for the SMTP server.

    If you do not know the SMTP or POP3/IMAP4/SMTP server settings, contact your network administrator or Internet Service Provider (ISP).

  7. When finished, click Submit.

If the error still occurs, change the value of Gateway Timeout as below.


  1. Click the Network tab.
  2. In the Network page, click Wired (or Wireless) => Advanced Settings.
  3. Change the value of the Gateway Timeout to 60.
  4. Click Submit.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

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