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FAQs & Troubleshooting

FAQs & Troubleshooting

Set up a Brother machine and your mobile device on a wireless network

NOTE: Illustrations shown below are from a representative product and may differ from your Brother machine.

 

You can use a wireless router or access point to connect your Brother machine to your mobile device.

 

AccessPoint

 

Do you have a wireless router or access point?

  • No, I do not have a wireless router or access point.
    No
    Go to 1:Click here
     
  • Yes, I have a wireless router or  access point.
    Yes
    Go to 2:Click here

 

1. Connect your Brother machine to your mobile device without using a wireless router

You can set up a wireless network connection between your machine and a mobile device without using a wireless router or access point.

Wireless Connection

 

Follow the steps below to set up a Brother machine on a wireless network without a wireless router or access point.

 

1.1 Set up your Brother machine

 

  1. Check the label that printed SSID (Network Name) and Network Key (Password) attached to the bottom of the scanner.

    Write down the SSID name and Network Key. You will need this information later.
  2. Open the Front Cover and push Stop(Stop) for five seconds. Confirm that the LED indicators blink for one second, and then close the Front Cover.
    Open the Front Cover and push Stop for five seconds

 

1.2 Set up your mobile device

 

When you have finished setting up your Brother machine, follow the instructions below:

> Android™

> Apple iPhone, iPod touch or iPad

 

  • Android™
    1. Tap the Settings icon.

      Settings
       
    2. Tap Wi-Fi.

      Wi-Fi
       
    3. If your Wi-Fi is turned off, turn it on.

      turn on
       
    4. Find the Network Name (SSID) you wrote down earlier, and then tap it.Find

      SSID
       
    5. Enter the Network Key (Password) you wrote down earlier, and then tap CONNECT.

      CONNECT
       
    6. The wireless connection setup is complete if Connected appears under the Network Name (SSID) you selected.

      Connected
       
    7. Download Brother iPrint&Scan for Android devices for free from Google Play™.
  • Apple iPhone, iPod touch or iPad
    1. Tap the Settings icon.

      Settings
       
    2. Tap Wi-Fi.

      Wi-Fi
       
    3. If your Wi-Fi is turned off, turn it on.

      turn on
       
    4. Find the Network Name (SSID) you wrote down earlier, and then tap it.Find

      SSID
       
    5. Enter the Network Key (Password) you wrote down earlier, and then tap Join.

      Join
       
    6. The wireless connection setup is complete if a check mark appears next to the Network Name (SSID) you selected.

      check mark
       
    7. Download Brother iPrint&Scan for iOS supported devices including iPhone, iPad and iPod touch for free from the App Store.

 

 

2. Connect your Brother machine to your mobile device using a wireless router

Wireless Router

To set up your Brother machine on a wireless network with a wireless router or access point, follow the steps below.

 

2.1 Before you set up your connection

 

Write down the Network Name (SSID) and Network Key (Password) of your wireless router or access point. You will need this information later.

 

Write down SSID

 

After checking the network information of your wireless router or access point, go to the next step.

 

2.2 Set up the Brother machine

To connect your scanner (used as a standalone device) to a router, a computer connection is required.
Please set up your Brother machine on a wireless network using a computer (Windows/macOS).
> Click here to see how to set up your Brother machine on a wireless network using a computer.

 

2.3 Set up your mobile device

 

When finished configuring your Brother machine, do one of the following to configure your mobile device:

> Android™

> Apple iPhone, iPod touch or iPad

 

  • Android™
    1. Tap the Settings icon.

      Settings
       
    2. Tap Wi-Fi.

      Wi-Fi
       
    3. If your Wi-Fi is turned off, turn it on.

      turn on
       
    4. Find the Network Name (SSID) you wrote down earlier, and then tap it.

      router name
       
    5. Enter the Network Key (Password) you wrote down earlier, and then tap CONNECT.

      CONNECT
       
    6. The wireless connection setup is complete if Connected appears under the Network Name (SSID) you selected.

      Connected
       
    7. Download Brother iPrint&Scan for Android devices for free from Google Play™.
  • Apple iPhone, iPod touch or iPad
    1. Tap the Settings icon.

      Settings
       
    2. Tap Wi-Fi.

      Wi-Fi
       
    3. If your Wi-Fi is turned off, turn it on.

      turn on
       
    4. Find the Network Name (SSID) you wrote down earlier, and then tap it.

      router name
       
    5. Enter the Network Key (Password) you wrote down earlier, and then tap Join.

      Join
       
    6. The wireless connection setup is complete if a check mark appears next to the Network Name (SSID) you selected.

      check mark
       
    7. Download Brother iPrint&Scan for iOS device for free from the App Store.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

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