FAQs & Troubleshooting

FAQs & Troubleshooting

Document Jam

The Document Jam message appear if documents can jam in the document feeder unit if they are not inserted or fed properly, or if they are too long. When the Document Jam message appears, the following LED indication is shown on the control panel.


Follow the steps below to clear a document jam.


  1. Take out any paper from the ADF that is not jammed.
  2. Open the Front Cover by pulling the Cover Release Lever toward you (1).


  3. Pull the jammed document out of the machine.


    Check for ripped paper inside the machine. Remove any ripped paper you find inside the machine.



  4. Close the Front Cover.
  5. Press Stop.


    • Be careful when touching the Separation Pad and its surrounding are in the machine. Otherwise, you could cause serious damage to the machine.


    • To avoid damage to the jammed document, DO NOT pull the document out before opening the Front Cover.
    • Take out any paper from the ADF before closing the Front Cover.


    To avoid future document jams, do the following:




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If you need further assistance, please contact Brother customer service:

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