FAQs & Troubleshooting

FAQs & Troubleshooting

Plastic Card Jam

The Plastic Card Jam message appears if the machine meets the following conditions.


  • The machine was turned on while a plastic card was inserted into the machine.
  • The Card Slot Guide is not adjusted to fit the width of the plastic card.
  • Plastic Card Mode was not set.
  • The card is unacceptable for the machine.



When the Plastic Card Jam message appears, the following LED indication is shown on the control panel.




Follow the steps below to solve the card jam.


  1. Open the Top Cover (1) and the Front Cover (2).
  2. Remove the jammed card.
  3. Close the Front Cover and the Top Cover.
  4. Press stop.


To avoid future card jams, follow the steps below:




If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

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