RJ-3150

FAQs & Troubleshooting

FAQs & Troubleshooting
  • Date: 04/18/2022
  • ID: faqp00100542_000

My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)

Certain Windows 10 updates distributed by Microsoft in March 2021 may cause the following problems:

 

  • Parts of your printed documents are missing
  • A blue screen appears on your computer screen when you try to print

To be able to print again on your Brother machine, click the update version for your Windows 10 version to download the correct patch file provided by Microsoft:

 

Windows 10 Version Update Version
2004 KB5000802
20H2 KB5000802
1909 KB5000808
1903 KB5000808
1809 KB5000822
1803 KB5000809

 

To check your Windows 10 version, click Start > Settings > Update & Security > View update history.

If your question was not answered, have you checked other FAQs?

Have you checked manuals?

If you need further assistance, please contact Brother customer service:

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