Model discontinued. This page is no longer updated.

PT-1960

FAQs & Troubleshooting

FAQs & Troubleshooting
  • Date: 09/15/2020
  • ID: faqp00000312_002

The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. "(P-touch Editor for Windows)

Error message

This error message appears when the tape width of the tape cassette installed in the machine is different from the one selected in P-touch Editor.

Solution 1:

  1. Check the tape width selected in P-touch Editor and install the correct tape cassette into the machine.
  2. Click Image to print.

Solution 2:

  1. Click Image to cancel the print job.
  2. Select the tape width in P-touch Editor so that it matches the one installed in the machine, and then try printing again.

You can also use the following [Checks Media] buttons to automatically detect the tape width of the tape cassette installed in the machine.

 

  • P-touch Editor 4.2 - button

  • P-touch Editor 5.0
    Express mode - button
    Professional mode - Check Media

  • P-touch Editor 5.1
    Express mode - Check Media
    Professional mode - button

  • P-touch Editor 5.2 or later
    Express mode / Professional mode - button

If your question was not answered, have you checked other FAQs?

Have you checked manuals?

If you need further assistance, please contact Brother customer service:

Related Models

PT-18R, PT-18RKT, PT-1950, PT-1960, PT-2100, PT-2110, PT-2600, PT-2610, PT-2700, PT-2710, PT-2730, PT-3600, PT-9600, PT-9700PC, PT-9800PCN

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