Please check the following:

• Check that the end of the tape feeds under the tape guide. If the tape is out of the guide, it will feed out in the wrong direction. You can reinsert the tape under the tape guide as follows:
  
  


• Check the installation of the Cutter unit (two yellow plastic parts). There should be a gap about 1/16" inch between them for the tape to feed out. If the Cutter unit is blocking the tape coming out, try removing the Cutter unit and reinstalling it back into the machine. The Cutter unit should go straight down into the machine, so, do not twist the cutter when pushing it into the machine.
  
  


• Try another cassette tape.