PT-P910BT
![FAQs & Troubleshooting FAQs & Troubleshooting](/g/b/shared/img/module/icon_question_33.png) |
FAQs & Troubleshooting |
The printed label contains blank horizontal lines.
A horizontal line can be a result of some dust or dirt collecting on the surface of the Print Head or Head Roller. This can be corrected by cleaning.
Use an optional head cleaning cassette (TZe-CL6) or a dry cotton swab to clean the Print Head or Head Roller.
For information about a head cleaning cassette, see the FAQ: "How is the print head cleaning cassette used?"
Follow the instructions below to clean the Print Head or Head Roller using a cotton swab.
> How to clean the Print Head
> How to clean the Head Roller
How to clean the Print Head
-
Turn off the printer and disconnect the USB cable.
-
Open the cassette cover and remove the tape cassette.
-
Gently wipe dirt from the Print Head using a dry cotton swab.
Do not touch the Print Head directly with your bare hands. The Print Head may be hot.
![Cleaning Print Head Cleaning Print Head](/g/b/img/faqend/faqp00000060_026/us/en/2367965/cleanprinthead.gif)
How to clean the Head Roller
-
Turn off the printer and disconnect the USB cable.
-
Open the cassette cover and remove the tape cassette.
-
Gently wipe dirt from the Head Roller using a dry cotton swab.
![Cleaning Head Roller Cleaning Head Roller](/g/b/img/faqend/faqp00000060_026/us/en/2367966/cleanheadroller.gif)
If your question was not answered, have you checked other FAQs?
Have you checked manuals?
If you need further assistance, please contact Brother customer service:
Content Feedback
To help us improve our support, please provide your feedback below.