DZ820E

FAQs & Troubleshooting

How do I retrieve a specific embroidery pattern from the computer to the machine via a USB media?

Embroidery patterns can be transferred from a computer to the machine by using a USB media.
Follow the procedure below.

Prepare embroidery data on the computer by observing the precautions of "Embroidery data precautions".

Be sure to read the all precautions of "Embroidery data precautions" and observe them. Otherwise, the pattern files may not be retrieved into the machine correctly.

To retrieve embroidery patterns from folders on the USB media, it is necessary that the program version in your machine is Ver1.10 or later.

If the program version in your machine is Ver1.00, go to the downloads page to get the update software, and then update your machine to improve your machine's feature.

Insert the USB media into the USB port on the computer.

USB port on the computer
USB media
The “Removable Disk” icon appears in “Computer (My computer)” on the computer.
Copy the embroidery data (folders and/or pattern files).
Safely remove the USB media from the USB port on the computer.

USB port on the computer
USB media
Insert the USB media into the USB port on the machine.

USB port (for a USB flash drive [USB flash memory])
USB media
Press (USB key).
Folders and/or pattern files in the root directory of the USB media are displayed.
- Names of folders are displayed first in the shape of in the alphabetical order, then .pes files and then .dst files are displayed in the shape of in the alphabetical order.
- .pes files are displayed in thumbnail-size image, and .dst files are displayed by its name, file format and file size.
If the message “Reduce the number of patterns.” appears, the USB media may contain either more than 200 patterns (including folders) or the embroidery designs may contain too many colors (although there may be no more than 200 patterns).
In this case, unplug the USB media from the machine, plug it back into the computer, and then delete a few patterns at a time from the USB media.
Close the error message on the machine, and then repeat procedures starting from step 5.
Select the desired folder or the pattern you wish to retrieve.
Switch screens using (Previous page key) and (Next page key).

  Number of the currently displayed page from the total number of pages
  Folder (folder name)
  Pattern file (thumbnail-size image or file name)

When / is pressed, the display of folders and/or patterns moves forward or backward in increments of 10.
- When you have selected a folder
  
  Pattern files in the folder are displayed. Go to step 9.
- When you have selected a pattern
  
  The pattern is shown in reverse highlighting.
  Skip to step 10.
Select the pattern you wish to retrieve.

Folder name (Displayed in up to 6 characters only when a folder is selected.)

To return to the root directory, press (Return key).
Press (Retrieve key).

*1) The display of this part differs depending on the operation in step 8.
The saved pattern is retrieved.
The embroidery screen appears, and you can embroider the retrieved pattern.
Adjust the pattern as desired, and then begin embroidering.

Embroidery data precautions

Observe the following precautions when using embroidery data other than that created and saved in this machine.

When using embroidery data other than our original patterns, the thread or needle may break when sewing with a stitch density that is too fine or when sewing three or more overlapping stitches. In that case, use one of our embroidery software programs to edit the embroidery data.

Types of Embroidery Data That Can Be Used
Only .pes and .dst embroidery data files can be used with this machine. Using data other than that saved using one of our embroidery software programs or sewing machines may cause the embroidery machine to malfunction.
Types of USB Media That Can Be Used
Embroidery data can be retrieved from a USB flash drive (USB flash memory) of any size.
- Only a USB flash drive (USB flash memory) can be connected to the USB port on this machine.
- Some USB media may not be compatible with this machine. Visit our website for more details.
- When using USB media equipped with an access indicator, the access indicator will begin flashing after the media is inserted into your computer or machine, and may take about 5 to 6 seconds before the media is recognized. (The length of time differs depending on the USB media.)
- For additional information, refer to the instruction manual included with the USB media that you have purchased.
Letters and numerals can be used in folder names and file names. In addition, if the folder or file name contains no more than eight characters, the entire name will appear on the screen. If the name is more than eight characters long, only the first six characters followed by “~” and a number appear as the name. This applies to folders and .dst embroidery data files only.
Precautions on Using the Computer To Create and Save Data

To retrieve embroidery patterns from folders on the USB media, it is necessary that the program version in your machine is Ver1.10 or later.

If the program version in your machine is Ver1.00, go to the downloads page to get the update software, and then update your machine to improve your machine's feature.
- If a folder or file name for embroidery data cannot be identified, for example, because the name contains special characters, the folder or file will not be displayed. If this occurs, change its name. We recommend using the 26 letters of the alphabet (uppercase and lowercase), the numbers 0 through 9, “-”, and “_”.
- All designs must be within the 18 cm (H) × 13 cm (W) (Approx. 7 inches (H) × 5 inches (W)) design field size. If the selected pattern does not fit within the 18 cm (H) × 13 cm (W) (Approx. 7 inches (H) × 5 inches (W)) design field size unless it is rotated 90 degrees, a message appears, asking if you wish to rotate the pattern 90 degrees.
- .pes files saved with the number of stitches, the number of colors and the number of combined patterns exceeding the specified limits cannot be displayed. Use one of our embroidery software programs to edit the embroidery pattern so that it meets the required specifications.
- Even if the embroidery unit is not attached, the machine will recognize embroidery data.
- Save embroidery data files in the root directory or folders on the root directory of the USB media. If an embroidery data file is saved in a folder on a sub-directory, that file cannot be retrieved by the machine. Save embroidery data files in the USB media as in the diagram below.
  
    Root directory of the USB media
    Sub-directory
  
    : Folder
     : Embroidery data file
  
  Do not create a folder on a sub-directory.
- The maximum total number of embroidery data files and folders you can save in a USB media is 200. (For example, you can save 5 folders and 195 embroidery data files in a USB media.) If you save more than 200 files including folders, embroidery patterns cannot be transferred to the machine because the machine cannot recognize the contents of the USB media. In this case, reduce the number of files (including folders) saved in the USB media.
- In addition, if the embroidery designs contain too many colors (this number may vary within the designs themselves), it may not be possible to transfer an embroidery pattern to the machine, even if there are less than 200 files (including folders) in the USB media. If this occurs, you will also need to reduce the number of files (including folders) in the USB media.
Tajima (.dst) Embroidery Data
- When a .dst file is imported, the only way that you can view the design is by selecting the pattern (file name).
  Then press (Retrieve key) to display the design on the screen.
- Since Tajima (.dst) data does not contain specific thread color information, it is displayed with our default thread color sequence.
  Check the preview and change the thread colors as desired.