MFC-J5920DW

FAQs & Troubleshooting

FAQs & Troubleshooting

Load paper in the paper tray

Follow the steps below to load paper in the paper tray:
 

NOTE: Illustrations shown below are from a representative product and may differ from your Brother machine.
 

  1. Pull the paper tray completely out of the machine.
          
    Pull the paper tray
  2. If you are using Letter, A4, or smaller size paper, go to STEP 3.
    If you are using Legal, Ledger or A3 size paper, extend the paper tray.

     

    • When using Legal size paper
      Push the blue slider until it locks in the release position, and then extend the tray until the blue slider returns.
      Open the tray cover and make sure the triangular mark inside the tray (1) lines up with the mark (2) for B4 JIS/LGL, as shown in the illustration.
            
      Extend the paper tray
    • When using Ledger, or A3 size paper
      Push the blue slider until it locks in the release position, and then extend the tray until the blue slider returns. Repeat it again.
      Open the tray cover and make sure the triangular mark inside the tray (1) lines up with the mark (2) for A3/LGR, as shown in the illustration.
         
      Extend the paper tray
  3. Gently press and slide the paper guides (1) to fit the paper size. Make sure the triangular mark (2) on the paper guide (1) lines up with the mark for the paper you are using.
          
     Slide the paper guides
  4. Fan the stack of paper well to avoid paper jams and misfeeds.
        
    Fan the paper
  5. Gently load paper in the paper tray print side down. Make sure the paper is flat in the tray.
    NOTE: Load 148 x 210 mm (5.8 x 8.3 in.) or smaller size paper into the tray in portrait orientation.
         
    • When using Letter, A4 or Executive size paper
           
      Load paper
    • When using Ledger, Legal, or A3 size paper
            
      Load paper

      Be careful not to push the paper in too far; it may lift at the back of the tray and cause paper feed issues.
  6. Gently adjust the paper guides to fit the paper. Make sure the paper guides touch the edges of the paper.
        
    Adjust the paper guides
  7. Make sure the paper is flat in the tray and below the maximum paper mark (1). Overfilling the paper tray may cause paper jams.
        
    Make sure the paper is below the maximum paper mark
  8. Do one of the following:

     

    1. Slowly push the paper tray completely into the machine.
         
      Push the paper tray
    2. While holding the paper tray in the machine, pull out the paper support (1) until it locks into place, and then unfold the paper support flap (2).
        
      Unfold the paper support

If you are using Ledger, Legal or A3 size paper in tray #1, extend tray #2 to keep the machine stable.

  1. Pull tray #2 out of the machine and remove any paper from the tray.
     
    Pull tray #2 out
  2. Adjust tray #2 to the same length as tray #1:
    • For Legal paper:

      Push the blue slider until it locks in the release position, and then extend the tray until the blue slider returns.

      Make sure the triangular mark inside the tray (1) lines up with the mark (2) for B4 JIS/LGL, as shown in the illustration.
           
      Extend the tray unit

    • For Ledger or A3 paper:

      Push the blue slider until it locks in the release position, and then extend the tray until the blue slider returns. Repeat it again.

      Make sure the triangular mark inside the tray (1) lines up with the mark (2) for A3/LGR, as shown in the illustration.
           
      Extend the tray unit

  3. If Letter or A4 size paper is in tray #2, lift the A4/LTR stopper (1) to hold the paper in landscape position.
        
    Lift the A4/LTR stopper
  4. Slowly push paper tray #2 completely into the machine.
        
    Push paper tray #2
  5. Slowly push paper tray #1 completely into the machine.
          
    Push paper tray#1
  6. While holding the paper tray in the machine, unfold the paper support flap.
        
    Unfold the paper support flap
Position the machine so the tray will not protrude past the edge of the table or desk where someone may bump into it. The machine could fall and cause injury.
Position that tray is not protrudent

Position that tray is protrudent

 

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

MFC-J5720DW, MFC-J5920DW

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