MFC-495CW

FAQs & Troubleshooting

I'm having problems sending faxes to one particular number.

If you are having problems sending faxes to one particular number, follow the steps below:

Dial the "problem" fax number from a telephone and verify it answers with fax tones.
- If the number answers with fax tones, go to Step 2.
- If the number does not answer with fax tones, there may be a problem with the recipient's fax machine or fax line. Contact the recipient and ask them to verify their fax number and fax machine's functionality.
Set the machine's Compatibility to Normal:
1. Press Menu.
2. Press the Up or Down arrow key to select Initial Setup.
3. Press OK.
4. Press the Up or Down arrow key to select Compatibility.
5. Press the Left or Right arrow key to select Normal.
6. Press OK.
7. Press Stop/Exit.
Send a fax to the "problem" number, do one of the following:
- Click here If you are trying to send a fax using the Automatic Document Feeder (ADF).
- Click here If you are trying to send a fax using the flat scanner glass..
Sending a fax from the ADF

To send a fax from the ADF, follow these steps:
1. Press (Fax) .
2. Place the document you want to send into the ADF face down, top edge first until you feel it touch the roller.
  - After you put your document in the ADF, the machine's display (hereinafter called LCD) should read ADF Ready.
3. Do one of the following:
  - If the LCD displays ADF Ready, go to Step e.
  - If the LCD continues to display the date and time, go to Step d.
4. Make sure the document is between 5.8 and 8.5 inches wide and 5.8 and 14 inches long.
  If the document is fewer than 5.8 inches wide, the document sensors will not detect it. You will need to use a wider sheet of paper.
  - If the LCD displays ADF Ready, go to Step e.
  - If the document meets the above-listed specifications and the LCD continues to display the date and time or a menu screen when you place a document into the ADF, Contact Brother Customer Service from "Contact Us."
    
    If your machine is out of warranty, you can locate a Brother Authorized Service Center using the information listed above.
5. Dial the fax number on the machine's dial pad.
  - If you are using access numbers for calling cards or long-distance security codes, or if you must press 9 to access an outside line and a pause is required between the dialing of those numbers and the fax number, be sure to press Redial/Pause when needed.
  - Pressing Redial/Pause will insert a 3.5-second pause between numbers.
  - You can press Redial/Pause as many times as needed to increase the length of the pause.
  When manually sending a fax by pressing Hook to listen for a dial tone before dialing, make sure you wait until you hear the receiving machine's fax tones before you press Black Start or Color Start on the Brother machine.
6. Do one of the following:
  - To send a black and white fax, press the gray key labeled Black Start on the Brother machine.
  - To send a color fax, press the green key labeled Color Start on the Brother machine.
7. Go to Step 4.
Sending a fax from the flat scanner glass

To send a fax using the flat scanner glass, follow these steps:
- You cannot send multipage color faxes from the flat scanner glass.
- You can send documents up to Letter or A4 size.
- Since you can only scan one page at a time on the flat scanner glass, it is easier to send multipage faxes using the ADF.
- The ADF must be empty when faxing from the flat scanner glass.
1. Press (Fax).
2. Lift the document cover.
3. Place the document face down in the upper-left corner of the flat scanner glass.
  - Use the guide lines on the upper-left corner of the scanner glass to help you position the document.
4. Close the document cover.
5. Dial the fax number on the machine's dial pad.
  - If you are using access numbers for calling cards or long-distance security codes, or if you must press 9 to access an outside line and a pause is required between the dialing of those numbers and the fax number, be sure to press Redial/Pause when needed.
  - Pressing Redial/Pause will insert a 3.5-second pause between numbers.
  - You can press Redial/Pause as many times as needed to increase the length of the pause.
  When manually sending a fax by pressing Hook to listen for a dial tone before dialing, make sure you wait until you hear the receiving machine's fax tones before you press Black Start or Color Start on the Brother machine.
6. Do one of the following:
  - To send a color fax, press the green key labeled Color Start on the Brother machine.The machine will send the fax.
  - To send a black and white fax, follow these steps:
    1. Press the gray key labeled Black Start on the Brother machine.
      - The machine will scan the page.
      - The LCD will read Next page?
    2. Do one of the following:
      - To send a single-page fax, press 2 to select No.
      - To send more than one page, go to Step iii.
    3. Press 1 to select Yes.
    4. Lift the document cover.
    5. Place the next page on the scanner glass.
    6. Close the document cover.
    7. Press OK and do one of the following.
      - The machine will scan the page.
      - To scan additional pages, repeat Steps iii through vii.
      - When you have scanned all the pages you want to send, press 2 to select No.
        The machine will send the fax.
    8. Go to Step 4.
Do one of the following:
- If the fax is successful, the issue is resolved.
- If the fax is not successful, there is likely a problem with the recipient's fax machine or fax line. Contact the recipient and ask them to verify their fax number and fax machine's functionality.