MFC-J4310DW

FAQs & Troubleshooting

FAQs & Troubleshooting
  • Date: 10/09/2012
  • ID: faq00002732_016

Send a fax

VoIP is a type of phone system that uses an internet connection instead of a traditional phone line.
Step1: Verify you hear the dial tone
  1. To verify your Brother machine has a dial tone. (Click here to see the details of how to verify that my Brother machine has a dial tone.)

    • If there is dial tone, go to STEP 2.

    • If there is no dial tone, verify the telephone line cord is directly connected from the Brother machine's LINE jack (socket) to the wall telephone jack (socket).

      • If you are using an analog telephone line and there are splitters, commshare devices, power strips or surge protectors between the wall telephone jack (socket) and the Brother machine, please remove them. Removing these devices assists in determining if the issue is related to the device or the Brother machine.

      • If you are using a DSL or Voice Over Internet Protocol (VoIP) telephone system, there can be multiple types of telephone line connections (modems, interface boxes, phone adapters, splitters, etc). However, a telephone line must be connected to the Brother machine's LINE jack (socket).


  2. If there is still no dial tone, click here.


Step2: Send a fax following one of these fax-sending procedures

Send a fax using your Brother machine's Automatic Document Feeder (ADF)


For the models with an ADF (Automatic Document Feeder):

  1. Place the document(s) you want to fax in the ADF.
After you put your document(s) in the ADF, the Touchscreen shows ADF Ready.
  1. Press image(FAX).

  2. Enter the fax number you want to send to.

    You can manually dial the number or use a image(Address) or image(History).

  3. Press Fax Start.

    Your Brother machine will scan and fax the document.
  • You can press image to cancel the fax.

  • If you send a black & white fax when the Brother machine's memory is full, it will be sent in real time.

Send a fax using your Brother machine's flat scanner glass


  • You cannot send multipage color faxes from the flat scanner glass.

  • You can use the scanner glass to fax pages of a book one at a time. The document can be up to Letter or A4 size.

  • (For the models with an ADF)
    Since you can only scan one page at a time on the flat scanner glass, it is easier to send multipage faxes using the ADF.

  1. Place the document you want to fax face down on the flat scanner glass.

  2. Press image(FAX).

  3. Enter the fax number you want to send to.

    You can manually dial the number or use image(Address) or image(History).

  4. Press Fax Start.

    • If you press choose Black (Mono) in the Color (Colour) Setting (default setting), the machine starts scanning the first page. Go to STEP 5.

    • If you choose Color (Colour) in the Color (Colour) Setting, the Touchscreen asks if you want to send color fax. Press Color (Colour) Fax to confirm. The machine starts dialing and sending the document.

  5. When the Touchscreen asks you Next Page?, do one of the following:

    • To send a single-page fax, press No (Send).

      The machine starts sending the document.

    • To send more than one page, press Yes and go to STEP 6.

  6. Place the next page you want to fax face down on the flat scanner glass.

  7. Press OK.

    The machine starts scanning the page.

    Repeat STEPS 5 through 7 for each additional page you want to fax.

  8. After all pages have been scanned, press No (Send) to start.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

MFC-J285DW, MFC-J4310DW, MFC-J4410DW, MFC-J4610DW

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