MFC-J6710DW

FAQs & Troubleshooting

FAQs & Troubleshooting

How can I store a One Touch or Speed Dial number from my Brother machine's Caller ID History?

  • Caller ID is a telephone service. The service name may vary depending on your area.

  • Caller ID service varies with different carriers. Call your local telephone company to find out about the kind of service available in your area.

If you subscribe to your telephone company's Caller ID Service, you can store One Touch or Speed Dial numbers from your Brother machine's Caller ID History by following these steps:
*If your Brother machine has a touchscreen, please follow the steps of "For Touchscreen models" below.


  1. Press FAX.

  2. Press the UP OR DOWN ARROW key to choose Caller ID hist. Press OK.

  3. Press the UP OR DOWN ARROW key to choose the number you want to store. Press OK.

  4. Press the UP OR DOWN ARROW key to choose Add To Phone Book. Press OK.

  5. Press the UP OR DOWN ARROW key to choose the 2-digit One Touch location or Speed Dial location where you want to store the number.

    • One Touch Dial numbers begin with * (for example, * 0 2).

    • Speed Dial locations begin with # (for example, # 0 2).


  6. Do one of the following:

    • If you want to store the displayed name, press OK.

    • Enter the name (up to 16 characters) using the dial pad. Press OK.

    • To store the number without a name, press OK.


  7. Press OK to confirm the fax or telephone number.

  8. Do one of the following:
    (This step might be skipped in One Touch Dial numbers.)

    • Enter a second fax or telephone number (up to 20 digits). Press OK.

    • If you do not want to store a second numbers, press OK.


  9. Press the UP OR DOWN ARROW key to choose Complete. Press OK.

  10. Press Stop/Exit.
<For Touchscreen models>

  1. Press image (Call History).

  2. Press the Caller ID hist. tab.

  3. Press the UP OR DOWN ARROW key to display the number you want to store.

  4. Press More.

  5. Do one of the following:

    To store the number as a One Touch number, follow these steps:

    1. Press Add to One Touch Dial.

    2. To choose where the number will be stored, do one of the following:

      • To accept the displayed next available One Touch location, press OK.

      • To enter a different One Touch location, press a number by pressing the buttons on the Touchscreen. Press OK.

    If the One Touch location you choose is already taken, the OK button on the LCD will not work. Choose a different location.

    1. Do one of the following:

      • If you want to store the displayed name, press OK.

      • Enter the name (up to 16 characters) by pressing the buttons on the Touchscreen. Press OK.

      • To store OK the number without a name, press OK.

    2. Press OK again to confirm the fax or telephone number.


    To store the number as a Speed Dial number, follow these steps:

    1. Press Add to Speed Dial.

    2. Do one of the following:

      • If you want to store the displayed name, press OK.

      • Enter the name (up to 16 characters) by pressing the buttons on the Touchscreen. Press OK.

      • To store the number without a name, press OK.


    3. Press OK to confirm the fax or telephone number you want to store.

    4. Do one of the following:

      • Enter a second fax or telephone number (up to 20 digits) by pressing the buttons on the Touchscreen. Press OK.

      • If you do not want to store a second number, press OK.


    5. To choose where the number will be stored, do one of the following:

      • To accept the displayed next available Speed Dial location, press OK.

      • To enter a different Speed Dial location, press a 2-digit number by pressing the buttons on the Touchscreen. Press OK.


    • Speed Dial locations begin with # (for example, # 0 2).

    • If the 2-digit Speed Dial location you choose is already taken, the OK button on the LCD will not work. Choose a different location.
  6. When the LCD displays your settings, press OK to confirm.

  7. Press Stop/Exit.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

MFC-J6510DW, MFC-J6710DW, MFC-J6910DW

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