MFC-J497DW
![]() |
FAQs & Troubleshooting |
My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
If you are having issues using your Brother machine's Automatic Document Feeder (ADF), read this information:
ABOUT YOUR BROTHER MACHINE'S ADF
Your Brother machine's ADF can hold up to 20 pages and feeds each page individually. Use standard 90 g/m2 (24 lb) paper. Always fan the pages before you put them in the ADF.
Document Sizes Supported:
Length: 148 to 355.6 mm (5.8 to 14 in.)
Width: 148 to 215.9 mm (5.8 to 8.5 in.)
Weight: 64 to 90 g/m2 (17 to 24 lb)
HOW TO USE YOUR BROTHER MACHINE'S ADF
NOTE: Illustrations shown below are from a representative product and may differ from your Brother machine.
- Do not pull on the document as it is feeding through the ADF.
- Do not use paper that is curled, wrinkled, folded, ripped, stapled, paper clipped, pasted, or taped.
- Do not feed cardboard, newspaper, or fabric through the ADF.
- Do not feed paper with wet ink or liquid correction fluid through the ADF.
- Do not leave a thick document on the flat scanner glass. Doing so may cause documents to jam in the ADF.
- Lift up and unfold the ADF document support (1).
- Fan the pages well.
- Place the document(s) you want to copy into the ADF face down, top edge first until you feel it touch the roller.
- If the document(s) are in the ADF correctly, your Brother machine's display (hereinafter called LCD) will read ADF Ready.
- If the LCD does not read ADF Ready, verify the document(s) meet the required specifications for ADF use:
Length: 148 to 355.6 mm (5.8 to 14 in.)
Width: 148 to 215.9 mm (5.8 to 8.5 in.)
Weight: 64 to 90 g/m2 (17 to 24 lb)
- If the document(s) are in the ADF correctly, your Brother machine's display (hereinafter called LCD) will read ADF Ready.
- Adjust the paper guides (1) to fit the width of your document(s).
Related Models
MFC-J245, MFC-J4410DW, MFC-J4420DW, MFC-J450DW, MFC-J4510DW, MFC-J460DW, MFC-J4610DW, MFC-J4620DW, MFC-J470DW, MFC-J4710DW, MFC-J475DW, MFC-J480DW, MFC-J485DW, MFC-J491DW, MFC-J497DW, MFC-J650DW, MFC-J680DW, MFC-J690DW, MFC-J775DW(XL), MFC-J870DW, MFC-J875DW, MFC-J880DW, MFC-J885DW, MFC-J895DW, MFC-J985DW(XL)