MFC-J4610DW
FAQs & Troubleshooting |
My Brother machine is dialing the wrong number or is not dialing the number I entered or I receive a busy signal or recording when trying to send faxes.
If your Brother machine consistently dials numbers other than the ones you have entered or you receive a busy signal or recording when trying to send faxes, you may have programmed a Dial Prefix on the machine. The Dial Prefix is a feature that automatically dials a user-defined number before every fax you send.
For example, if your telephone system requires you to dial 9 to access an outside line, then you can program the Dial Prefix feature to automatically dial 9 every time you send a fax.
To change or delete the prefix number programmed in your Brother machine follow these steps:
- Press (Settings).
- Press the Up or Down arrow key to display Initial Setup.
- Press Initial Setup.
- Press the Up or Down arrow key to display Dial Prefix.
- Press Dial Prefix.
- Do one following:
- If you want to use the Dial Prefix feature, Press ON. Go to Step 7.
- If you do not want to use the Dial Prefix feature, press Off. Go to Step 8.
- If you want to use the Dial Prefix feature, Press ON. Go to Step 7.
- Enter a prefix number (up to 5 digits) and press OK.
- If your telephone system requires a timed break recall (hookflash), press "!" on the Touchscreen.
- You cannot use "!" with any other numbers or characters.
- (Canada only) If the pulse dialing mode is on, # and * are not available to use.
- If your telephone system requires a timed break recall (hookflash), press "!" on the Touchscreen.
- Press .
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