MFC-J435W

FAQs & Troubleshooting

FAQs & Troubleshooting

Load legal size paper in the paper tray.

Correctly loading the paper into the tray

Regardless of the paper size you are using, you must always load the paper into the paper tray so that its two longer edges face the left and right sides of the paper tray and its two shorter edges face the front and back of the paper tray.

In other words, if you are standing in front of the paper tray, the paper should be in portrait orientation, not landscape orientation.


Loading Legal paper in the tray

Load only one size and type of paper in the tray at one time.

When loading Legal paper in the tray, change the Paper Size setting to Legal.

To load paper into the tray, follow these steps:

NOTE: Illustrations shown below are from a representative product and may differ from your Brother machine.
  1. If the paper support flap (1) is open, close it.

  2. Close the paper support (2).
    Close the paper support.

  3. Pull the paper tray completely out of the machine.
    Pull the paper tray completely out of the machine.

  4. Open the output paper tray cover (1).
    Open the output paper tray cover.

  5. With both hands, gently press and slide the paper side guides (1) and paper length guide (2) to fit the Legal paper.

    • The paper side guides are the two green plastic guides on the left and right sides of the paper tray.

    • The paper length guide is the green plastic tab located at the front center of the paper tray.

    • Make sure the triangular marks (3) on the paper side guides (1) and paper length guide (2) line up with the mark labeled "LGL."

    Slide the paper guides.

  6. Press and hold the universal guide release button (1) as you slide out the front of the paper tray.
    Press and hold the universal guide release button.
  7. Fan the stack of paper well to avoid jams and misfeeds.

    • Make sure the paper is not curled.
    Fan the stack of paper.

  8. Gently put the paper in the tray print side down and top edge first.

    • Make sure the paper is flat in the tray.

    • Make sure the back edge of the paper is not touching the back of the paper tray.

    Put the paper in the tray.


    When there are only a few sheets of paper left in the paper tray, the machine may start to misfeed. Keep at least 10 sheets of paper in the paper tray.

  9. Gently adjust the paper side guides (1) to fit the paper.

    • Use both hands to adjust the paper side guides.

    • Make sure the paper side guides touch both sides of the paper stack.

    • Be careful not to push the paper in too far; it may lift at the back of the tray and cause feed problems.
    Adjust the paper side guides to fit the paper.

  10. Close the output paper tray cover.
    Close the output paper tray cover.
  11. Slowly push the paper tray completely back into the machine.
    Slowly push the paper tray completely back into the machine.



Setting the paper size to Legal

To set your Brother machine's Paper Size to Legal, follow these steps:
  1. Press Menu .
  2. Press the Up or Down arrow key to select General Setup.
  3. Press OK.
  4. Press the Up or Down arrow key to select Paper Size.
  5. Press OK.
  6. Press the Up or Down arrow key to select Legal.
  7. Press OK.
  8. Press Stop/Exit.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

MFC-J425W, MFC-J430W, MFC-J435W

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