Powder from the paper may build up on the surface of the paper pick-up roller. This may cause the paper to slip as it is picked from the tray. To solve this problem follow the steps below:

• Clean the paper pick-up roller
  
  
  1. Unplug the machine from the AC power outlet (electrical socket).
     
     
  2. Pull the paper trays completely out of the machine.
     
     

     If the machine starts to multi-feed the last few sheets of paper in the tray, clean the Base Pad (1) with a soft lint-free cloth moistened with water. After cleaning, wipe the pad with a dry, soft lint-free cloth to remove all moisture.
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  3. Clean the Paper Pick-up Rollers (1) with a soft lint-free cloth moistened with water. Slowly turn the rollers so that the whole surface is cleaned. After cleaning, wipe the rollers with a dry, soft lint-free cloth to remove all moisture.
     
     
     
  4. Put the paper tray firmly back in the machine.
     
     
  5. Re-connect the power cord.

• Clean the paper pick-up rollers for paper tray #2
  
  
  1. Unplug the machine from the AC power outlet (electrical socket).
     
     

     If the paper support flap is open, close it, and then close the paper support.

     
     
  2. Clean the paper pick-up rollers for tray #2 (1) with a soft lint-free cloth moistened with water. Slowly turn the rollers so that the whole surface is cleaned. After cleaning, wipe the rollers with a dry, soft lint-free cloth to remove all moisture.
     
     
     
  3. Put tray #2 firmly back in the machine.
     
     
  4. Re-connect the power cord.

• Flip the paper in the paper tray
  
  
  

  If you are using paper that has a coating on one side (ex. Photo Paper) skip this step.

  
  
  1. Take the paper out of the tray and fan the stack of paper well.
     
     
  2. Install the paper into the paper tray with the other side of paper face up.
     
     
  3. Put the paper tray firmly back in the machine.
     
     
  4. Start printing again.

If you still have a problem after performing the previous steps Brother recommends printing your document at a higher resolution (increased resolutions will print your document at slower speeds).

• Change the print quality setting
  
  
  1. Open Printing Preference. (Click here to see the details of how to open Printing Preferences.)
     
     
  2. Change the print mode at the Print Quality section. Choose one of the modes Normal, Photo or Best.
     
     
     
     
     
  3. Click Apply -> OK
     
     
     
  For Mac OS X Users:
  
  
  1. Open Print dialog. (Click here to see the details of how to open Print dialog.)
     
     
  2. Choose Print Settings in the Print dialog box.
     
     
     
     
     
  3. Click on the drop down menu next to Print Quality.
     
     
  4. Choose one of the modes Normal, Photo or Best.