Powder from the paper may build up on the surface of the paper pick-up roller. This may cause the paper to slip as it is picked from the tray. To resolve this issue follow the steps below:

NOTE: Illustrations shown below are from a representative product and operating system, and may differ from your Brother machine and operating system.

• Clean the paper pick-up roller
  
  
  1. Unplug the machine from the AC power outlet (electrical socket).
     
     
  2. Pull the paper trays completely out of the machine.
     
     
  3. Open the Jam Clear Cover (1) at the back of the machine.
     
     
     
     
     
  4. Clean the Paper Feed Rollers (1) with a soft lint-free cloth moistened with water.
     Slowly turn the rollers so that the whole surface is cleaned. After cleaning, wipe the rollers with a dry, soft lint-free cloth to remove all moisture.
     
     
     
     
     
  5. Close the Jam Clear Cover. Make sure the cover is closed completely.
     
     
  6. Put the paper trays firmly back in the machine.
     
     
  7. Re-connect the power cord.

• Flip the paper in the paper tray
  
  
  

  If you are using paper that has a coating on one side (ex. Photo Paper) skip this step.

  
  
  1. Take the paper out of the tray and fan the stack of paper well.
     
     
  2. Install the paper into the paper tray with the other side of paper face up.
     
     
  3. Put the paper tray firmly back in the machine.
     
     
  4. Start copying or printing again.

If you still have an issue after performing the previous steps Brother recommends copying or printing your document at a higher resolution (increased resolutions will print your document at slower speeds).

• Change the copy or print quality setting
  
  
  - for Copy
  
  *If your Brother machine has a touchscreen, follow the steps under "For Touchscreen models" below.
  
  
  1. Load your document.
     
     
  2. Press (COPY).
     
     
  3. Enter the number of copies you want.
     
     
  4. Press the Up or Down arrow key to choose Quality.
     
     
  5. Press OK.
     
     
  6. Press the Up or Down arrow key to choose Normal or Best.
     
     
  7. Press OK.
     
     
  8. Start copying
  
  

  <For Touchscreen models>

  
  
  1. Load your document.
     
     
  2. Press (COPY) or Copy.
     
     
  3. Enter the number of copies you want.
     
     
  4. Press the Left or Right arrow key to display Quality.
     
     
  5. Press Quality.
     
     
  6. Press the Up or Down arrow key to display Normal or Best.
     
     
  7. Press Normal or Best.
     
     
  8. Start copying.
  
  

  - for PC print
  
  (Windows)

  
  
  1. Open Printing Preference. (Click here to see how to open Printing Preferences.)
     
     
  2. Change the print mode at the Print Quality section. Choose one of the modes Normal, High, Photo or Best.
     
     
     
     
     
  3. Click Apply -> OK
  
  

  (Macintosh)

  
  
  1. Open Print dialog. (Click here to see how to open Print dialog.)
     
     
  2. Choose Print Settings in the Print dialog box.
     
     
     
     
     
  3. Click on the drop down menu next to Print Quality.
     
     
  4. Choose one of the modes Normal, High, Photo or Best.