Transfer faxes to the PC when my machine has a mechanical issue.
You can transfer faxes from your machine's memory to your PC if one of the following messages is displayed on the LCD:
Unable to Clean XX
Unable to Initialize XX or Unable to Init. XX
Unable to Print XX
Unable to Scan XX
Follow the steps below to transfer faxes to the PC:
Press Stop/Exit to interrupt the error temporarily.
Make sure you have installed Brother software and drivers on your computer, and then turn on PC-FAX Receive on the computer.
Do one of the following:
(Windows 7, Windows 10 and Windows 11)
From the or (Start) menu, select (All Programs or All apps >) Brother > Brother Utilities > [model name] > PC-FAX > Receive.
(Windows 8)
Click (Brother Utilities).
Select your model name from the drop-down list.
Click PC-FAX and then click Receive.
Read and confirm the instructions on your computer.
Faxes in the machine's memory will be sent to your computer automatically.
When faxes in the machine's memory are not sent to your computer:
Make sure you have set PC Fax Receive on the machine.
Press the Up or Down arrow key to select Backup Print: On or Backup Print: Off. Press OK.
If faxes are in the machine's memory when you set up PC-Fax Receive, the machine's display will ask if you want to transfer the faxes to your computer.
Select Yes to transfer all faxes in the memory to your computer.
or 
(Start) menu, select (All Programs or All apps >) Brother > Brother Utilities > [model name] > PC-FAX > Receive.
(Brother Utilities).
