MFC-J5520DW
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FAQs & Troubleshooting |
Transfer faxes to the PC when my machine has a mechanical issue.
You can transfer faxes from your machine's memory to your PC if one of the following messages is displayed on the LCD:
- Unable to Clean XX
- Unable to Initialize XX or Unable to Init. XX
- Unable to Print XX
- Unable to Scan XX
Follow the steps below to transfer faxes to the PC:
-
Press
(Cancel) to interrupt the error.
-
Make sure you have installed MFL-Pro Suite on your computer, and then turn on PC-FAX Receive on the computer.
Do one of the following:-
(Windows 7, Windows 10 and Windows 11)
From theor
(Start) menu, choose (All Programs or All apps >) Brother > Brother Utilities > [model name] > PC-FAX Receive > Receive.
-
(Windows 8)
-
Click
(Brother Utilities).
- Choose your model name from the drop-down list.
- Click PC-FAX Receive and then click Receive.
-
Click
-
(Windows 7, Windows 10 and Windows 11)
-
Make sure you have set PC Fax Receive on the machine.
If faxes are in the machine’s memory when you set up PC-Fax Receive, the Touchscreen will ask if you want to transfer the faxes to your computer.
-
Do one of the following:
- To transfer all faxes to your computer, press Yes. If Fax Preview is set to Off, you will be asked if you want to print backup copies.
- To exit and leave the faxes in the memory, press No.
-
Press
(Home).
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