MFC-7290
FAQs & Troubleshooting
The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
The Scan to E-mail feature allows you to scan a document directly into your E-mail application, but your E-mail application needs to be configured as the default E-mail application. Please follow the steps below.
NOTE: Illustrations shown below are from a representative operating system, and may differ from your operating system.
Logged on as an administrator.
For Windows 7 users:
Click (Start button) => Control Panel => Programs => Default Programs => Set program access and computer defaults => Custom .
For Windows 8 users:
Open the Control Panel . (Click here to see how to open the Control Panel. )
Click Programs => Default Programs => Set program access and computer defaults => Custom .
Choose the E-mail application you are using in the Choose a default e-mail program section, and click OK .
NOTE
Webmail services are not supported by Scan to E-mail feature.
If your question was not answered, have you checked other FAQs?
Have you checked the manuals?
If you need further assistance, please contact Brother customer service:
Related Models DCP-1510, DCP-1610W, DCP-7060D, DCP-J100, DCP-J105, DCP-J152W, DCP-L2540DW, DCP-T300, DCP-T500W, DCP-T700W, MFC-1815, MFC-1910W, MFC-7290, MFC-7360, MFC-7460DN, MFC-7860DW, MFC-8510DN, MFC-8910DW, MFC-9330CDW, MFC-J200, MFC-J2310, MFC-J2320, MFC-J2720, MFC-J3520, MFC-J3720, MFC-J430W, MFC-J5910DW, MFC-J625DW, MFC-J6710DW, MFC-J6910DW, MFC-J825DW, MFC-L2700D, MFC-L2700DW, MFC-L2740DW, MFC-L8600CDW, MFC-L8850CDW, MFC-L9550CDW, MFC-T800W
Content Feedback
To help us improve our support, please provide your feedback below.
Error Messages Paper Feed / Paper Jam Print Scan Copy Telephone Fax Mobile Others Advanced Functions (for Administrators) Linux Product Setup Driver / Software Consumables / Paper / Accessories Cleaning Specification OS Support Information
Printer Scanner / Scan Key Tool PC-FAX / Fax-modem
Security Enhancement
Error Message on Machine's Display Error Message on Status Monitor Error Message on Computer Error Message on Mobile Device
Paper Jam Paper Feed Problem Paper Loading / Handling
Cannot Print (via USB / Parallel) Cannot Print (via Mobile Device) Print Quality Problem General Print Problem Print from Computer (Windows) Print from Computer (Macintosh) Print from Mobile Device Print Settings / Management Tips for Printing
Cannot Scan (via USB / Parallel) Cannot Scan (via Mobile Device) Scan Quality Problem General Scan Problem Scan from Machine Scan from Mobile Device Scan from Computer (Windows) Scan from Computer (Macintosh) Scan Settings / Management Tips for Scanning
Copy Quality Problem General Copy Problem Copy Operation Copy Settings / Management
Telephone Problem Telephone Operation Telephone Settings
Cannot Send a Fax Cannot Receive a Fax Fax Quality Problem General Fax Problem Fax Sending Operation Fax Receiving Operation Fax Sending Operation from Computer (PC-Fax) Fax Receiving Operation with Computer (PC-Fax) Fax Settings / Management Tips for Fax
AirPrint (iOS) Android™ Device-related Problem Brother iPrint&Scan / Mobile Connect (Android™)
Machine problem
Machine Setup / Settings Paper Handling
Installing Drivers / Software Updating Drivers / Software / Firmware Uninstalling Drivers / Software Driver / Software Settings Driver / Software tips
Consumables Paper
Cleaning
Product Specification Paper Specification
Windows Support