FAQs & Troubleshooting

FAQs & Troubleshooting

Cartridge Error

The Cartridge Error message appears if the toner cartridge is not installed correctly.

Remove the toner cartridge and drum unit assembly. Take out the toner cartridge, and put it back in the drum unit again. Reinstall the toner cartridge and drum unit assembly in the machine.

> Click here to see how to reinstall the toner cartridges.


If the issue continues, contact your local Brother dealer or Brother Customer Service from the "Contact Us" section.


If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

HL-L2370DN, HL-L2375DW, HL-L2385DW, MFC-L2715DW, MFC-L2750DW, MFC-L2770DW

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