HL-3170CDW

FAQs & Troubleshooting

FAQs & Troubleshooting

Load paper in the paper tray

The machine can feed paper from the standard paper tray or the manual feed slot. The paper capacity of the paper trays, acceptable paper size and paper type differ depending on the tray.
> Click here to see details of the paper specifications.
 

STEP I : Loading paper in the paper tray

NOTE: Illustrations shown below are from a representative product and may differ from your Brother machine.

Click the link below for your case and follow the steps:

 

Printing on plain paper, thin paper or recycled paper from the standard paper tray
  1. Pull the paper tray completely out of the machine.
     

    Pull out paper tray
     

  2. While pressing the green paper-guide release lever (1), slide the paper guides to fit the paper size you are loading in the tray. Make sure that the guides are firmly in the slots.
     

    Adjust tray paper guides
     

  3. Fan the stack of paper well to avoid paper jams and misfeeds.
     

    Fan the stack of paper
     

  4. Put paper in the tray and make sure:
    • The paper is below the maximum paper mark Max Paper Mark (1), which is located on the top of the right and left green paper guides.
      Overfilling the paper tray will cause paper jams.
    • The side to be printed on must be face down.
    • The paper guides touch the sides of the paper so it will feed properly.

     

    Below max paper mark
     

  5. Put the paper tray firmly back in the machine. Make sure that it is completely inserted into the machine.
     
  6. Lift up the support flap (1) to prevent paper from sliding off the face down output tray or remove each page as soon as it comes out of the machine.
    > Go to STEP II to set the paper size and paper type for your Brother machine.

    Lift up support flap

 

 

Printing on plain paper, thin paper, recycled paper or bond paper from the Manual feed slot
  1. Open the manual feed slot cover.
     

    Open manual feed cover
     

  2. Lift up the support flap to prevent paper from sliding off the face down output tray, or remove each page as soon as it comes out of the machine.
     

    Lift up support flap
     

  3. Use both hands to slide the manual feed slot paper guides to the width of the paper that you are going to use.
    > Go to STEP II to set the paper size and paper type for your Brother machine.
     

    Slide manual feed paper guides
     

  4. Use both hands to push one sheet of paper firmly into the manual feed slot until the top edge of the paper presses against the paper feed rollers. The side to be printed on must be face up with the leading edge (top of the paper) in first. Continue pressing the paper against the rollers for about two seconds, or until the machine grabs the paper and pulls it in further.
     

    Push paper in manual feed

 

 

Printing on thick paper, labels, envelopes and glossy paper from the Manual feed slot
  1. Open the back cover (face-up output tray).
     

    Open back cover
     

  2. (For printing envelopes only)
    Pull down the two gray levers, one on the left side and one on the right side, toward you as shown in the illustration below.
     

    Pull down two gray levers
     

  3. Open the manual feed slot cover.
     

    Open manual feed cover
     

  4. Use both hands to slide the manual feed slot paper guides to the width of the paper that you are going to use.
    > Go to STEP II to set the paper size and paper type for your Brother machine.
     

    Slide manual feed paper guides
     

  5. Use both hands to push one sheet of paper firmly into the manual feed slot until the top edge of the paper presses against the paper feed rollers. The side to be printed on must be face up with the leading edge (top of the paper) in first. Continue pressing the paper against the rollers for about two seconds, or until the machine grabs the paper and pulls it in further.
     

    Push paper in manual feed

 

 

STEP II : Setting the paper size and paper type

Select the appropriate Paper Size and Media Type in the printer driver and your Brother machine.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

HL-3150CDN, HL-3170CDW

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