HL-3170CDW
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FAQs & Troubleshooting |
I still receive the error message "Replace Drums", "Replace Drum: X", "Drum End Soon", or "Drum End Soon: X" after I replace the drum unit with a new one.
The following error messages will continue to appear if the drum counter was not reset when you replace the drum unit with a new one.
- Replace Drums
- Replace Drum: X
- Drum End Soon
- Drum End Soon: X
To clear these error messages, you need to reset the drum counter as instructed below.
If you want to clear an error message related to the toner replacement, click here to see how to clear an error message after you replaced the toner cartridge.
Follow the steps below to reset the drum counter.
Please reset the drum counter only when you replace the drum unit. If you reset the drum counter during the life of the drum unit currently being used, the remaining drum life will not be displayed accurately.
- Press Up arrow key while holding down Go on the machine's control panel.
- Press Up or Down arrow key to display Drum Unit. Press OK.
- Press Up or Down arrow key to display the color of the drum unit that you replaced. Press OK.
- Press Up arrow key for Reset to reset the drum counter.
Brother strongly recommends that customers use only genuine Brother drum units and/or toner cartridges Each Brother laser printer is designed to work at pre-set temperatures that are matched exactly to each of our individual toner formulations. Each individual component is designed to work with the other to ensure quality and reliability. Using non-Brother supplies may affect the hardware performance, print quality and machine reliability. The Brother limited warranty does not apply to any problem that is caused by the use of unauthorized third party drum units, toner cartridges or toner.
If the error message still continues to appear, please contact Brother Customer Service from "Contact Us".
