FAQs & Troubleshooting

FAQs & Troubleshooting

Wireless LAN Error Codes

If the LCD displays an error code, locate the code in the table and use the recommended solution to correct the error.

Error Code

Problem and Recommended Solutions


The wireless access point/router cannot be detected.

  1. Check the following:
    • Make sure the wireless access point/router is powered on.
    • Move your machine to an obstruction-free area, or closer to the wireless access point/router.
    • Temporarily place your machine within about 1 metre from the wireless access point/router when you are configuring the wireless settings.
    • If your wireless access point/router is using MAC address filtering, confirm that the MAC address of the Brother machine is allowed in the filter.
  2. If you manually entered the SSID and security information (SSID/authentication method/encryption method/Network Key (Password)), the information may be incorrect.

    Confirm the SSID and security information, and re-enter the correct information as necessary.

    This device does not support a 5 GHz SSID/ESSID and you must select a 2.4 GHz SSID/ESSID. Make sure the wireless access point/router is set to 2.4 GHz or 2.4 GHz/5 GHz mixed mode.


The Authentication/Encryption methods used by the selected wireless access point/router are not supported by your machine.

Change the authentication and encryption methods of the wireless access point/router. Your machine supports the following authentication methods:

  • WPA-Personal

    TKIP or AES

  • WPA2-Personal


  • Open

    WEP or None (without encryption)

  • Shared key


If the problem is not solved, the Network Name (SSID) or network settings entered may be incorrect. Confirm the wireless network settings.


The security information (SSID/Network Key (Password)) is incorrect.

Confirm the Network Name (SSID) and the Network Key (Password).

If your router uses WEP encryption, enter the Network Key (Password) used as the first WEP key. Your Brother machine supports the use of the first WEP key only.


Two or more wireless access points that have WPS enabled are detected.

  • Confirm that only one wireless access point/router within range has the WPS method active and try again.
  • Try again after a few minutes to avoid interference from other access points.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

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