PT-9800PCN
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FAQs & Troubleshooting |
I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
When the printer is connected to your computer correctly, you can select your printer in P-touch Editor even if the printer driver is not installed.
If P-touch Editor fails to search for your printer, check the following according to the connection method:
Available interfaces depend on your printer.
USB connection
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Make sure the printer is turned on.
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Make sure the printer is connected to your computer correctly with a USB cable.
Wired LAN connection
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Make sure the printer is turned on.
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Make sure the LAN cable is connected to the router correctly.
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Make sure the printer and your computer are connected to the same network.
Wireless network connection (Wi-Fi®)
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Make sure the printer is turned on.
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Make sure the printer's Wi-Fi setting is on.
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Make sure the printer and your computer are connected to the same access point/router.
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Make sure the access point/router is on.
Bluetooth® connection
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Make sure the printer is turned on.
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Make sure the printer's and your computer's Bluetooth settings are on.
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Make sure your printer is detected from System Settings or System Preferences -> Bluetooth on your Mac.
If your question was not answered, have you checked other FAQs?
Have you checked manuals?
If you need further assistance, please contact Brother customer service:
Related Models
PT-9700PC, PT-9800PCN, PT-D450, PT-D460BT, PT-D600, PT-D610BT, PT-E550W, PT-P710BT, PT-P750W, PT-P900W, PT-P950NW, QL-570, QL-700, QL-720NW, QL-800, QL-820NWB
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