MFC-9970CDW

FAQs & Troubleshooting

FAQs & Troubleshooting

Log on as a restricted user when the Secure Function Lock feature is turned ON

To switch between registered restricted users or Public mode when Secure Function Lock is turned on, follow the steps listed below.

Changing to the restricted user Mode:
*If your Brother machine has a touchscreen, please follow the steps under "For touchscreen models" below.
  1. Hold down Shift as you press Secure or Secure Print.
  2. Press the Up or Down arrow key to choose your user name(ID). Press OK.
  3. Enter your four-digit password. Press OK.
<For touchscreen models>
  1. Press Public or xxxxx (where xxxxx is the user's name).
  2. Press Change User.
  3. Press the Up or Down arrow key to display your user name. Press your user name.
  4. Enter your four-digit password. Press OK.

Changing to the Public Mode:
After a restricted user has finished using the machine, it will return to the Public setting within the same time as the Mode Timer setting (Menu => General Setup => Mode Timer).

You can also exit from the restricted user mode by following the steps below.
*If your Brother machine has a touchscreen, please follow the steps under "For touchscreen models" below.
  1. Press the current Mode key you are in.
  2. The LCD will ask you Go to Public?.
  3. Press 1 to choose Yes.
<For touchscreen models>
  1. Press xxxxx (where xxxxx is the user's name).
  2. Press Go to Public.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

MFC-8510DN, MFC-8910DW, MFC-9320CW, MFC-9970CDW

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