FAQs & Troubleshooting

FAQs & Troubleshooting

I was using my mobile device and printer via Bluetooth®, but the connection was cut off. How do I connect the devices again?

You can solve the problem by specifying the Bluetooth setting on your mobile device again.

Follow the instructions below:

  1. In Settings, access the Bluetooth option, and turn it OFF.
  2. Turn it ON again. When the list of discovered Bluetooth devices appears, tap PT-XXX**** (where **** is the last four digits of your printer’s serial number. Alternatively, you can find your machine number on the sticker below the Power Button). The unit's serial number is located where the TZe Tape Cassette is set inside the Cassette Cover.
  3. If asked to enter a PIN Code, enter “0000”.

    Observe the following points so that the connection will not be cut off.

    • When using a smart cover, use your mobile device with the smart cover opened.
    • Use your mobile device within the communication range of the printer.
    • Make sure you do not allow your mobile device to enter the sleep mode.

If your question was not answered, have you checked other FAQs?

Have you checked manuals?

If you need further assistance, please contact Brother customer service:

Related Models

PT-P300BT, PT-P710BT

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