FAQs & Troubleshooting

FAQs & Troubleshooting

Send Scanned Data to an Email Server

Send scanned data from your Brother machine directly to your email server, for delivery to an email recipient without using a computer.
  • (MFC-L8690CDW)

    To use this function, go to your model's Downloads page on the Brother Solutions Center at to update your machine's firmware or the program in your machine.

  • To send scanned data to an email server, you must configure your machine to communicate with your network and mail server. You can configure these items from the machine's control panel, Web Based Management, Remote Setup, or BRAdmin Professional.

  1. Load your document.
  2. Press [Scan]>[to E-mail Server] .
    • If you registered your email address with your user ID, the [to My E-mail] option appears when you log on to the machine using Secure Function Lock, Active Directory® Authentication, or LDAP Authentication.
    • To send scanned data to your email address, press [to My E-mail]. When your email address appears on the LCD, press [OK].
    • To enable this feature in Web Based Management, click the Scan tab, and then click the Scan to E-mail Server menu in the left navigation bar. In the Send to My E-mail field, select On.
  3. Do one of the following to enter the destination email address:
    • To enter the email address manually, press [Manual], and then enter the email address using the keyboard on the LCD. When finished, press [OK].

    • If the email address is stored in the machine's address book, press [Address Book], and then select the email address.

      Press [OK].

  4. Confirm the email address, and then press [Next].
  5. Do one of the following:
    • To change the settings, press [Options], and then select the button you want to change. Follow the machine's instructions.
      • To set your own default settings: after making changes to settings, press the [Set New Default] option, and then press [Yes].
      • To restore the factory settings: press [Factory Reset], and then press [Yes].
    • Press [Start] to start scanning without changing additional settings.
  6. To scan both sides of the document (MFC-L8690CDW/MFC-L8900CDW/MFC-L9570CDW):
    • Press [2-sided Scan], and then select the document type.
    2-sided Scan: Long Edge
    2-sided Scan: Short Edge
  7. Select the scan settings you want to change:
    • [Resolution]
    • [File Type]
    • [Scan Type]
    • [Document Size]
    • [Brightness]
    • [Contrast]

      (available only for the [Colour] and [Grey] options)

    • [File Name]
    • [File Name Style]
    • [File Size]
    • [ADF Auto Deskew]
    • [Skip Blank Page]
    • [Skip Blank Page Sensitivity]
    • [Remove Background Colour]

      (available only for the [Colour] and [Grey] options)

    • If your machine displays the [OK] button, press [OK].

    • To save the settings as a shortcut, press [Save as Shortcut].

    (This function may not be available depending on your machine conditions.)

  8. Press [Start].
    The machine starts scanning. If using the machine's scanner glass, follow the touchscreen instructions to complete the scanning job.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

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