FAQs & Troubleshooting

FAQs & Troubleshooting

Choose the Correct Receive Mode

You must choose a Receive Mode depending on the external devices and telephone services you have on your line.

By default, your machine will automatically receive any faxes that are sent to it. The diagram below will help you select the correct mode.

Do you want to use the telephone feature of your machine (if available), an external telephone or external telephone answering device connected on the same line as the machine?


Fax Only Mode


Are you using the voice message function of an external telephone answering device?


External TAD Mode


Do you want the machine to answer fax and telephone calls automatically?


Fax/Tel Mode


Manual Mode

  1. Press [Settings]>[All Settings]>[Fax]>[Setup Receive]>[Receive Mode].
    • If you cannot change the [Receive Mode], make sure the Distinctive Ring *1 feature is set to Off.

  2. Press [Fax Only], [Fax/Tel], [External TAD], or [Manual].
  3. Press .
Fax Ability in New Zealand.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

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