MFC-J3930DW

FAQs & Troubleshooting

FAQs & Troubleshooting
  • Date: 04/10/2017
  • ID: faq00100358_500

Clean the Base Pad

Cleaning the Base Pad periodically may prevent the machine from feeding multiple sheets of paper when there are only a few sheets of paper left in the tray.
  1. If the paper support flap is open, close it, and then close the paper support.
  2. Pull the paper trays (1) completely out of the machine as shown by the arrow.
  3. Clean the Base Pad (1) with a soft lint-free cloth moistened with water.

    After cleaning, wipe the pad with a dry, soft lint-free cloth to remove all moisture.

  4. Slowly push the paper trays completely into the machine.

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If you need further assistance, please contact Brother customer service:

Related Models

MFC-J3930DW

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