MFC-J3930DW

FAQs & Troubleshooting

Clean the Paper Pick-up Rollers

Cleaning the paper pick-up rollers periodically may prevent paper jams by ensuring that paper feeds properly.

Unplug the machine from the electrical socket.
If the paper support flap is open, close it, and then close the paper support.
Pull the paper tray (1) completely out of the machine as shown by the arrow.
Lift the paper support (1), and then pull it at an angle completely out of the machine as shown by the arrow.
Clean the Paper Pick-up Rollers (1) with a soft lint-free cloth moistened with water. Slowly turn the rollers so that the whole surface is cleaned. After cleaning, wipe the rollers with a dry, soft lint-free cloth to remove all moisture.
Put the paper support firmly back in the machine. Make sure you fit the paper support into the channels.
Slowly push the paper tray completely into the machine.
Reconnect the power cord.